What Makes a Great Customer Experience in Home Improvement?

In this episode, we sit down with Andy Brown, part-owner of Modern Day Window & Door, to dive deep into what defines an outstanding customer experience in the home improvement industry.

From the first consultation to the final walkthrough, Andy emphasizes that communication is the cornerstone of building trust and delivering high-quality service.

"Any good construction company starts with communication."

– Andy Brown, Modern Day Window & Door

Why Communication Matters

According to Andy, every great customer experience begins with clear, consistent communication. Whether it’s explaining product options or confirming installation times, staying in touch makes all the difference.

• Initial Consultation: Walk clients through tailored product and installation choices.
• Pre-Installation: Send text updates to confirm schedules and crew arrivals.
• Final Walkthrough: Ensure everything meets the client’s expectations.

The Modern Day Difference

Located in Indianapolis, Modern Day Window & Door stands out not just for quality craftsmanship but for how they treat their clients. As Andy puts it, their goal is to “guide you through every step with honesty and care.”

From the moment you schedule a consultation to the final handshake after installation, the team prioritizes making the process smooth and transparent.

Building Trust One Project at a Time

By keeping homeowners informed and involved, Modern Day Window & Door creates long-term relationships that lead to repeat business and word-of-mouth referrals. It’s not just about installing windows and doors—it’s about building trust and comfort in your home.

"We guide you, update you, and stay connected—because your home matters to us."

– Andy Brown

Ready to Improve Your Home Experience?

If you’re looking for a company that values communication and quality, Modern Day Window & Door is here for you. Schedule a consultation today and see the difference firsthand.